WordPress Maintenance Birmingham

Monthly Website Care Plans

Website support to help grow your online presence, for less than a cup of coffee a day. Peace of mind that we’ll be on hand, rain or shine, to keep your website up and running.

Once we’ve built your site, or if you’re working with us on your SEO or CRO, we’ll be on hand to keep your site up and running.

Our monthly website support plans offer you peace of mind that every month we will be on hand, rain or shine.

We’ll update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.

Why you need a website care plan

The sites we build are solid, but if you don’t keep up with your website maintenance regularly, you may actually be throwing money out the window.

There’s nothing more off putting for your visitors than a website full of problems and things going wrong. They aren’t likely to stick around.

Once we’ve built your site, it must be checked regularly to see how it’s functioning; missed website issues or downtime can lose you potential customers.

The benefits of website maintenance

Many people aren’t aware of the benefits of website maintenance.

Your website’s security, performance, page load time, downtime and uptime are all dependent on the WordPress software and the plugins being up to date and working as they should be.

Your website’s growth, having fresh content, the analytics monitoring and design changes, are all dependent on you having someone making sure all updates to the website are done in a smooth and error-free fashion.

Peace of Mind

We look after, monitor and maintain your site to keep it up-to-date and up-and-running, 24/7

Support Team

When you’re on a Website Care Plan, you can contact us with any issues for a response in 24 hrs

Development

Ad hoc web design and development services are only available to clients on a Website Care Plan

Our Process

All the sites we look after are hugely important to us and we are hyper vigilant with our updating process.

If we ever catch a security or plugin issue, we will probably address it before you ever know there’s a problem!

We are alerted whenever a site goes offline and get to work bringing sites back online with urgency.

The Maintenance Workflow

We take great care to first backup the website, create a staging website for testing when appropriate, then check for any issues that may have come about due to the updates.

Our software keeps a record of the plugins are updated so that, if there is ever an issue, we can see exactly what plugin version was changed and revert back to the previous one.

We perform daily backups, monitor security, performance and uptime 24/7 and provide 30 minutes per month ‘Tinker Time’ to make 

Dangers of DIY Maintenance

Maintaining your site yourself could cost you more than you may think.

Updating from your WordPress admin means you don’t have a record of exactly what was done. If an update creates an issue a couple weeks later, it’s hard to know what changed, and how you should revert back without restoring a very old backup (and possibly losing content changes, sales orders, and blog posts!).

If, in the worst case scenario, your site completely breaks, and it’s hard to know what to do next!

Prevention is Better Than Cure

Inexperience and neglect can damage the look and functionality of your website. When the worst happens, you have a choice to make.

Your first choice is to try and fix it yourself; pretty scary, time consuming, and you could do more damage.

The second option is to pay the (sometimes hefty) price for an experienced web professional to fix it. Not ideal.

Just like your car, it costs more to fix than it does to maintain properly.

Regular services help keep your car running; regular site maintenance helps keeps your web site running.

Call in a Professional

Our monthly website maintenance reports include details of all the performance and security scans that we carry out, so that you can see exactly what’s been happening behind the scenes.

Let us take care of your website maintenance, so you can focus on the bits of your business you love.

By signing up with an experienced web professional to update and maintain your site properly, you are actually saving potential lost sales and visitors.

Pricing

Plan Type

Best for…

Setup Fee

Monthly Fee

WordPress Core & Plugin Updates

eCommerce Software Updates

Manual Website Check after Updates

Website Backups w/ Restoration

Daily Security Monitoring

24/7 Uptime Monitoring

Database Optimization

Comment Cleanup

Monthly Performance Scan

Email Delivery Optimisation

Monthly Report with Google Analytics

Exclusive video training library

30 Minutes of ‘Tinker Time’ per month

Unlimited Emergency Support

Priority Support

Email Support Ticket Desk

Cancel Anytime, No Long-Term Contract

Essentials Plan

For websites without a shop

£299 one-time fee

£99 per month

Weekly

eCommerce Plan

For all websites that take payments

£599 one-time fee

£199 per month

Daily

Essentials Plan

For websites without a shop

£299 one time fee then

£99 per month

Priority Support

eCommerce Software Updates

Software Updates; WordPress Core & Plugins

Manual Website Check after Updates

Weekly Website Backups w/ Restoration

Daily Security Monitoring

Daily Uptime Monitoring

Database Optimization & Comment Cleanup

Monthly Performance Scan

Email Support Ticket Desk

Monthly Maintenance Report with Google Analytics

Cancel Anytime, No Long-Term Contract

Exclusive video training library

30 Minutes of ‘Tinker Time’ per month

Unlimited Emergency Support

eCommerce Plan

For all online shops and memberships

£599 one time fee then

£199 per month

Priority Support

eCommerce Software Updates

Software Updates; WordPress Core & Plugins

Manual Website Check after Updates

Daily Website Backups w/ Restoration

Daily Security Monitoring

Daily Uptime Monitoring

Database Optimization & Comment Cleanup

Monthly Performance Scan

Email Support Ticket Desk

Monthly Maintenance Report with Google Analytics

Cancel Anytime, No Long-Term Contract

Exclusive video training library

30 Minutes of ‘Tinker Time’ per month

Unlimited Emergency Support

FAQs

WHY DO I NEED A CARE PLAN?

Your website needs continual attention and support so you can focus on your business and do what you do best. We offer top quality hands-on support with a full support desk to take care of all your website needs.

Our care plans offer you peace of mind that every month we will be on hand, rain or shine, to update your website, monitor it’s uptime and security, tweak its performance issues, and respond to requests from you and your team to edit, improve or fix unforeseen and timely issues.

WHAT CAN MY TINKER TIME BE USED FOR?

Your ‘tinker time’ can be used for anything that takes up to 30 minutes each month.

Changing page copy, adding images or editing blog posts can all be included.

If we think something will take more than 30 minutes, we advise you of this and provide an hourly or project based quote, depending on what you need.

Tinker time cannot be rolled over to the next month, it’s ‘use it or lose it’, but you’ll find there’s always something to do!

HOW DO I CONTACT YOU WHEN I HAVE A PROBLEM?

We provide a support ticket desk for quick turnaround and tracking of all support requests. You can submit all requests via the support system on the My Account page via your Client Login and we will reply within normal business hours.

WHAT HAPPENS IF MY WEBSITE GOES DOWN?

As we have 24/7 downtime monitoring, we’re alerted almost instantly if your website should go offline.

If the worst should happen, we’ll do our best to fix the problem as soon as possible.

Our home based setup means we work fast, so you might not even be aware of the problem until we tell you about how we fixed it!

WHY DO I NEED AN ONGOING PLAN WHEN MY WEB HOST UPDATES MY WORDPRESS VERSION?

Web hosting providers may or may not update your WordPress software for you (please check their policy), but no web hosts will update your plugins.

WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

WHAT’S INCLUDED IN THE MONTHLY MAINTENANCE REPORT?

The monthly report includes details of all the work we’ve carried out on your site over the monthly, plus things like your website latest performance review and any downtime that’s been logged.

It also includes an eCommerce report with basic sales details, plus an SEO report so you can see how you’re ranking with Google and alongside your competitors.

CAN I CANCEL ANYTIME?

Yes, you can cancel anytime. You are under no obligation to continue the ongoing service. We just ask you give us 30 days notice so we can carry out our last thorough update of the website and remove our administrator credentials.

OK, I’M IN! HOW DO WE GET STARTED?

Drop us a message and we’ll be in touch to discuss your website and to make sure it’s appropriate for the kind of care we provide.

If we built your website, we can start looking after it straight away. If we didn’t, we’ll need to perform a full site audit before we can add it to our flock – get in touch to discuss what happens next!

Care Plan CASE STUDY

Keeping a busy online learning platform maintained for positive user experience 

After building a busy online learning platform for a national trade association, we provided weekly updates and monthly course uploads to keep new course sales flowing, during COVID uncertainly.