Digital Marketing Services Birmingham

We’ve heard enough horror stories from clients to know that you’ve probably had a terrible experience with a web designer or agency in the past.

Disappearing designers, unfulfilled promises and downright fraud, we’ve heard it all.

So the way we deal with any project is with transparency.

We’ll always let you know if there’s a problem, if there’s going to be any delays, or if we think we can see a roadblock up ahead.

Martin’s years of experience working in customer facing roles means that he’s not afraid of difficult conversations and we promise we will always keep you informed.

For a true digital transformation, we need regular, timely, open communication.

Becoming your digital partners means we will be in contact with each other as much as any other department in your business.

Because we limit the number of clients we work with, our response time to client emails and support tickets is incredibly quick.

Whilst we don’t expect clients to be available 24/7, we do need to know you’ll consider our communcations a priority, particularly during website building or testing phases.

We need to know how you operate inside and out.

We need to know data, figures, targets, business considerations, what you’re doing, what you’re not doing, what you should be doing but keep putting off. What you enjoy, what you dislike, what you wish you had more time for.

Then we need to know where you want to be, your essential, ideal and ‘stretch’ financial targets, and what your aspirations are.

This stuff can feel really personal, but we need to know all this to figure out how we can get you where you want to be.

To properly understand your markets, competitors, and content we’ll immerse ourselves and learn as much as we can. Expect tangential conversations about your industry.

In return, we expect our clients to be ready to get stuck in to whatever needs to be done too. This might mean providing us with website content in a timely manner, learning a few new digital skills or setting up socia media platforms.

Whilst we can’t all be as exuberant as Martin is on the phone (so much laughing…), we do want our clients to be excited about the work (even if you express it in a more lowkey way!).

We’re serious about your digital transformation, and we need to know that you are too.

We put a huge amount of time into the work we do for our clients and, for successful outcomes, we need clients who are as commited as we are to the partnership.

When projects get pushed down the priority list or tasks get ignored, we can’t do what we need to do and projects don’t get completed.

You’ll make a financial commitment to cover our time and costs, but it’s also an indication that you’re taking this thing as seriously as we are.

Just like you, business is only one part of our lives. We have a young family (and three cats…), hobbies we love, Martin is a school governor and we value our weekends.

We expect your lives to be similar, so we know that sometimes other things need to come first; family, pets and life admin can’t be put on hold just because we need something from you.

While we’ll always be around for emergencies (Kate takes her MacBook everywhere…), we do put our family first and know that you do too, so there will be times when work is delayed.

As long as everyone is kept informed, then we can all work together with understanding and compassion.

Everyone’s ideas and opinions are valid, and we always make an effort to listen closely to our clients, before making a decision on anything that will affect them.

This is why communication is so important to us. Almost everything can be resolved by talking, and we’ll always treat you with respect, no matter the issue.

Respecting each other is essential to growing a succesful long-term relationship, and we’ll go out of our way to do so.